Knox Box Local Client Relations Specialist
Location: Salt Lake City
Department: Knox Sales
Reports To: Knox Sales Manager
We are looking for a driven and detail-oriented Client Relations Specialist to support and grow our Knox product line. This role is ideal for someone who enjoys working with customers, thrives in a team environment, and is passionate about safety and security solutions.
Key Responsibilities:
- Customer Engagement:
Work with new and existing customers to ensure they are equipped with the appropriate Knox products and services. Provide exceptional service through phone, email, and in-person communication. - Product Knowledge & Cross-Selling:
Learn the full range of products and services offered by State Fire. Identify opportunities to refer customers to other sales representatives for additional solutions. - Inventory & Warehouse Management:
Maintain an organized inventory of Knox products. Ensure the warehouse space is clean, efficient, and well-stocked. - Sales Generation:
Proactively generate sales through inbound calls, contractor relationships, community events, and networking. Follow up on leads and inquiries in a timely and professional manner. - Site Visits:
Occasionally visit construction sites to assess product needs and provide on-site recommendations. Installation of Knox product or fire extinguishers. - Administrative Duties:
Create accurate quotes, job orders, and invoices. Submit all paperwork completely and on time. Submittals to fire departments. - Communication:
Maintain regular contact with fire marshals, contractors, business owners, and property managers to support ongoing projects and build long-term relationships. - Professionalism & Representation:
Represent State Fire with consistency, integrity, and professionalism. Always seek opportunities to promote the company’s products and services.