Company Overview:
State Fire is a trusted provider of fire protection and life safety services. We are committed to protecting people, property, and peace of mind through reliable service and dedicated support. As our company grows, we’re seeking a skilled and proactive Lead Administrator to play a central role in supporting both administrative and operational needs at our Sparks/Reno branch.
Position Summary:
This is a hybrid administrative and operational role based fully on-site. The Lead Administrator is responsible for ensuring smooth office operations, coordinating with field technicians, and supporting local managers across multiple departments. The ideal candidate will be organized, service-minded, comfortable taking ownership of both office tasks and hands-on support activities, and comfortable working independently.
Administrative Responsibilities:
- Deliver professional and courteous customer service in person, over the phone, and via email
- Support department managers by assisting with project plans, submittals, and final inspection scheduling
- Answer incoming calls from customers and coworkers, providing information and scheduling assistance
- Maintain technician schedules and communicate updates across departments
- Submit and track customer invoices using internal software
- Perform accurate and timely data entry across multiple platforms
- Assist with local accounting functions, including collections and receivables; coordinate with the corporate AP/AR teams
Operational Support Responsibilities:
- Schedule work for a team of 10+ technicians, ensuring efficiency and responsiveness
- Coordinate job-related logistics with field personnel and other departments
- Receive and process incoming deliveries; forklift certification may be required (training provided)
- Act as a key point of contact for operational needs at the branch level
- Step in where needed to support branch operations and ensure customer satisfaction