Frequently Asked Questions

Our headquarters is located at 2550 S W Temple St, South Salt Lake, UT 84115.
From there, we operate across North America, with service locations spanning more
than 20 U.S. states — including Utah, Idaho, Colorado, Texas, Nevada, Arizona,
Montana, Wyoming, Alaska, Florida, and more. Visit statefire.com/locations for
the full coverage map and local office information.

Yes. State Fire employs certified fire protection technicians licensed to
operate in each jurisdiction we serve. Our technicians hold certifications and
meet all applicable state and local licensing requirements for fire alarm systems,
sprinkler systems, suppression systems, and related life safety services. We
maintain NFPA compliance standards across all work and hold the credentials
required to service complex industrial and commercial fire protection systems.

Visit Licenses & Certifications for more info.

As a family-owned company with over 35 years in the field, State Fire combines
the accountability of a local contractor with the capabilities of a national
provider. A few things that set us apart:

– 24/7 emergency response — we’re reachable when it matters most
– Deep expertise in high-risk and special hazards environments (mining,
oil & gas, data centers)
– Full-service coverage from design and installation to inspection and repair
– National accounts capability for multi-site businesses
– Industry-leading Special Hazards department with worldwide expertise

Yes, State Fire is a full-lifecycle fire protection partner. We handle
everything from initial system design and installation through routine
inspections, testing, repair, and ongoing compliance maintenance. You don’t
need separate contractors for each phase.

Absolutely. Our National Accounts program is built for organizations with
facilities in multiple states. We provide centralized account management and
consistent service standards across all your locations, simplifying compliance
tracking and vendor coordination. Learn more at statefire.com/national-accounts.

Yes — high-risk and industrial environments are a core specialty at State Fire.
We have industry-recognized expertise in mining (both surface and underground),
oil & gas operations, power generation, manufacturing, data centers, and other
facilities with elevated fire risk and complex suppression requirements. See
statefire.com/mining-industry-leadership for more on our mining expertise.

Our Special Hazards department offers the full range of advanced suppression
technologies for environments where standard water-based systems aren’t
appropriate:

– Clean agent (FM-200, Novec 1230) — ideal for data centers and electronics
– Inert gas systems — oxygen reduction for sensitive environments
– CO2 suppression — for industrial machinery and electrical equipment
– Foam systems — for flammable liquid hazards
– Dry chemical — for high-risk industrial applications
– Water mist — an efficient alternative to traditional sprinklers

We also provide advanced detection & control systems. Learn more at
statefire.com/special-hazards.

NFPA (National Fire Protection Association) publishes the codes and standards
that govern fire safety in the United States. Compliance with standards like
NFPA 10, 13, 25, 72, and 96 is required by most local fire marshals, insurance
carriers, and building codes.

Non-compliance can result in failed inspections, fines, insurance coverage
issues, and increased liability in the event of a fire. Staying NFPA-compliant
is both a legal requirement and a critical risk management measure.

If a deficiency is identified during inspection, our technicians will document
it in detail in your inspection report. Minor issues can often be corrected on
the spot. For repairs requiring parts or more extensive work, we’ll scope the
fix and schedule a return visit promptly.

We’ll also help you understand your obligation to notify the local authority
having jurisdiction (AHJ) when required by code. Our goal is to resolve
deficiencies quickly so your facility stays compliant and protected.

Yes. State Fire provides detailed inspection reports after every service visit.
Reports are accessible through our building reporting partner at
buildingreports.com/skins/sf523, giving you a digital record for compliance
documentation, insurance requirements, and fire marshal requests. You can also
access your service history and account information through the State Fire
Customer Portal at statefire.com/service-portal.

Response times depend on your location and the nature of the issue. Because
we maintain local teams across more than 20 states, most customers can expect a
prompt on-site response. Remote locations are also served — as one of our
customers at a mine 190 miles from our Salt Lake City office noted, we’re
“always quick to respond to emergencies.”

For the fastest service, call 1-800-523-4300 and describe the situation so we
can dispatch appropriately.

First — if there is any possibility of an actual fire, evacuate the building
and call 911 immediately. Never assume an alarm is a false alarm until the cause
is confirmed.

If you’ve confirmed there is no fire and the system is malfunctioning, contact
State Fire at 1-800-523-4300. We can help you troubleshoot remotely or dispatch
a technician to diagnose and repair the issue. Repeated nuisance alarms should
always be investigated and resolved — they can desensitize occupants and create
real safety risks.

Existing customers can access service history, inspection reports, and account
information through two portals:

– State Fire Customer Portal — statefire.com/service-portal
– BuildingReports — buildingreports.com

If you need help accessing your account, contact our team at 1-800-523-4300.

Yes. State Fire offers fire safety training services for commercial and
industrial teams. Training can cover fire extinguisher use, evacuation
procedures, system awareness, and more — tailored to your facility type and
workforce. Contact us to discuss training options at statefire.com/fire-safety-training-services.

Yes — State Fire is always looking for skilled technicians, inspectors, and
field service professionals. We offer roles in fire alarm systems, fire
sprinkler systems, special hazards suppression, inspections, and testing. If
you’re interested in building a career in fire protection and life safety, visit
statefire.com/careers to see open positions.